🔒 Privacy Policy – Fatizah.pk

Fatizah.pk ("we", "our", or "us") is committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website (www.fatizah.pk).

1. Information We Collect

We may collect the following types of personal information:

  • Personal Identification Information:
    Name, email address, phone number, shipping/billing address

  • Order & Payment Information:
    Order details, payment method (COD or Online), transaction ID (Note: We do not store card or banking details)

  • Device & Browsing Information:
    IP address, browser type, time zone, and cookies to help improve site performance

  • Communication Data:
    Messages you send us via WhatsApp, contact forms, or email

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Communicate order updates via SMS, WhatsApp, or email

  • Respond to customer inquiries and support requests

  • Send promotional messages (only if opted-in)

  • Improve our website experience using analytics

  • Prevent fraud and ensure site security

3. Sharing Your Information

We never sell your personal data.

We may share necessary information with trusted third-party service providers, strictly for:

  • Courier & Shipping Services – to deliver your orders

  • Payment Processors  – to process secure online payments

  • Marketing Tools (like TikTok, Facebook) – for retargeting or personalized ad experiences

  • Legal Compliance – if required by law enforcement or government regulation

4. How We Protect Your Data

  • All personal information is encrypted using SSL (Secure Socket Layer) technology

  • Payments are processed through secure, PCI-compliant gateways

  • Only authorized personnel can access customer data for support purposes

5. Your Rights as a User

You have the right to:

  • Request access to your personal data

  • Ask for correction or deletion of your information

  • Withdraw consent from promotional messages anytime

  • Disable cookies via your browser settings

6. Cookies Policy

Fatizah.pk uses cookies to:

  • Remember your cart items

  • Track website performance

  • Provide a more personalized shopping experience

You can disable cookies via your browser settings, but some features may not function properly.

7. Third-Party Links

Our website may contain links to third-party platforms (e.g., payment gateways, couriers). We are not responsible for their privacy practices. Please review their policies separately.

8. Updates to This Policy

We may update this Privacy Policy as needed to reflect changes in law or business operations. The latest version will always be available on this page.

Last Updated: June 11, 2025

9. Contact Us

For any privacy-related queries or concerns, please contact us:
📧 Email: csfatizah@gmail.com

📱 WhatsApp: 0303-5467494