Frequently Asked Questions (FAQs)

 

1. How can I place an order online?

• To shop online, follow these steps:
• Visit fatizah.pk
• Select the item you like.
• Choose the color, size (if applicable), and click ‘buy now.’
• If you wish to add more items to your cart, click on ‘continue shopping.’
• Click on ‘next’ to proceed.
• Provide your address and details.
• Confirm your order by clicking on ‘i confirm my order.’
• Pay cash on delivery.

2. What is your order cancellation policy?

• Within three business days of placing an order, we will attempt to confirm the details via phone calls, whatsapp and emails multiple times. If we do not receive a response, the order will be automatically canceled.
• To modify or cancel your order, please contact us via WhatsApp chat. We kindly ask that any changes be made within 12 hours before the order is dispatched.
• Orders that show signs of fraudulent activity will be automatically canceled. Similarly, orders from customers with a history of poor order behavior will be canceled unless prepaid.

3. What is your exchange & return policy?

• We offer a 15-day exchange and return policy on all products.
• You can send the parcel back to us through any courier company at the following address: FATIZAH store, near Rawalpindi Leprosy Hospital (RLH), Zafar-ul-Haq road, Rawalpindi.
• Please ensure that items are unused and retain all original tags and packaging (if any).
• Once we receive your returned items, we will process your refund, excluding delivery charges.
• Delivery charges will only be refunded if the product delivered to you was damaged.

4. What is the delivery time for orders?

• We strive to ship orders daily, with an aim to deliver within 48 hours. However, delivery to some cities may take additional time, so we estimate 4-5 working days for all orders.

5. Where do you deliver?

• We deliver across Pakistan.

6. Can you hold my order?

• Yes, we can hold your parcel for 3-4 days after receiving an advance payment.

7. Can I modify my order?

• Yes, you can modify your order by contacting us via WhatsApp at the following number:

         0303-54 67 494.

8. Can i place an order over the phone?

• Yes, you can place an order by calling us Monday to Saturday, from 9:00 am to 6:00 pm, at the following number:

        Customer support: 0303-54 67 494.

9. Do you charge for delivery?

• Yes, there is a delivery fee of 199/- for orders below PKR 2999/-.

10. What payment methods do you accept?

• We accept both cash on delivery and prepaid payment methods.

11. How can I track my order after it's been shipped?

• Once your order has been dispatched, you will automatically receive a tracking number on the WhatsApp number provided.

12. What is your policy on damaged or defective items?

• We take great care to ensure top-quality products are delivered to our customers. However, if you receive a damaged or defective item, please send detailed pictures to our WhatsApp number (0303-5467494). We will either reship the product or refund the full amount, as per your preference.